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The 10 Golden Rules of Customer Service

Original price $16.50
Current price $15.95

The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers. The teachable moments divulged throughout this 1-hour read transcend industry, position, and career level and encourage everyone to contribute to the customer experience and go above and beyond in order to get ahead. The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service.

Inspirational Messages—From Deb Duncan and Todd Duncan
  • “If the customer comes first, there is a good chance the customer will come back."
  • “Most people will use your service once. The key is to get them to use your service forever.”
  • “When you take care of customers, they will be loyal forever."
  • “If you can't find the time to do it right, you will never find the time to do it over.”
  • “The more you know about the people you serve, the better you serve the people you know.”
  • “You are the architect of your client's happiness.”